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Sending followup emails and getting responses

Dawn Cleveland

We are setting up demos with potential customers, but running into about a 50% no-show rate.  Trying to refine our process so that customers are more engaged.

Has anyone had experience setting appointments and having an effective follow-through process to ensure the customer makes it to the demo?  Any tips or tricks?  We have a revised process -- would anyone be willing to review what we have and give feedback?

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    I recently had an experience with wordpress's business support that I liked... It was a call scheduled online, and I was very interested in taking it but on the day of the call I got really behind and decided that it was not a priority at that time. However, I knew the call was important to my business and felt super guilty about not having the bandwith to take the call at that particular time. They had a "Do you need to reschedule" button built in to every reminder email which was very compelling for me and I actually used it twice.

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    I recently had an experience with wordpress's business support that I liked... It was a call scheduled online, and I was very interested in taking it but on the day of the call I got really behind and decided that it was not a priority at that time. However, I knew the call was important to my business and felt super guilty about not having the bandwith to take the call at that particular time. They had a "Do you need to reschedule" button built in to every reminder email which was very compelling for me and I actually used it twice.

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